How Do I Delete My Peanut Account?
Move any accessible funds before deleting your account. Then open Profile → Delete my account and follow the prompts. If the self-service option fails or you cannot access the account, contact support; a manually processed request can take up to 30 days.
Delete Your Account
- 1
Move accessible funds
Withdraw or transfer any balance you can access. Resolve pending transactions before starting deletion.
- 2
Check whether a correction is enough
If you only need to change an address or redo verification with another document, contact support. The team may be able to reset that information without deleting the account.
- 3
Use the self-service option
Open Profile, select Delete my account, review the prompts, and confirm only when you are ready.
- 4
Contact support if it fails
If the option does not work or you cannot enter the account, use the support chat. Manual processing follows a policy of up to 30 days.
What Deletion Means
Deletion is irreversible after it completes. Certain verification records may still need to be retained under anti-money-laundering and other legal requirements. The exact retained data depends on those obligations, so this page does not promise deletion of every record.
On-chain transaction records are permanent. Deleting a Peanut account does not erase public network history or recover funds left in an inaccessible wallet.
Important
Preguntas frecuentes
Can support delete the account for me immediately?+
No. Use Profile → Delete my account first. If that fails, support can escalate a manual request, which can take up to 30 days.
Can I delete only verification data?+
Legal retention requirements may apply. Contact support for the specific request instead of assuming those records can be removed separately.
Can I undo deletion?+
No. Completed account deletion is irreversible.
Do I need deletion to change my address or document?+
Often, no. Contact support first; the team may be able to reset the affected verification information.