Can I Get a Refund on Peanut?
Completed payments on Peanut are final — there are no merchant-initiated or Peanut-initiated refunds. If a payment fails mid-transaction (the merchant did not receive it), Peanut auto-reverses it to your balance. Unclaimed Peanut Links can be reclaimed at any time.
QR Payments (Mercado Pago, Pix)
- Completed payments are final. Once the merchant receives the payment, it cannot be reversed.
- Failed payments are auto-reversed. If the payment was sent but the merchant did not receive it (network error, timeout), Peanut automatically refunds your balance. This typically takes under a minute.
- Wrong amount charged? Contact support. There is no formal dispute process, but support can investigate the transaction.
- Double charge? Contact support with both transaction details. This is resolved on a case-by-case basis.
Peanut Links
- Not yet claimed: You can reclaim the funds at any time. Open the link from your account and select Reclaim. The money returns to your balance instantly.
- Already claimed: The transfer is complete and cannot be reversed. If you sent the link to the wrong person, contact support.
Bank Withdrawals
- Failed withdrawal: If the bank rejects the transfer (wrong details, closed account), your balance is automatically re-credited — usually within 1 day.
- Pending withdrawal: Once confirmed, withdrawals cannot be cancelled.
- Sent to wrong account: Contact support immediately. Recovery depends on the receiving bank.
Crypto Withdrawals
- Completed transactions are final. Once broadcast to the network, they cannot be reversed or cancelled by Peanut.
- Sent to wrong address: If the address is valid on the selected network, the funds are gone. If sent to an unsupported network, contact support — some tokens can be recovered.
Info
Peanut cannot reverse completed transactions — this is a fundamental property of the system, not a policy choice. Your funds are in your own account, and only you can authorize movements.