Why Is My Reward Not Showing?

Open Rewards and check its history to see what Peanut recorded for your account. If you expected a reward that is missing, follow these steps.

Check a Missing Reward

  1. 1

    Open the correct account

    Confirm that you signed in with the passkey for the account that received the reward message.

  2. 2

    Review Rewards

    Check the pending balance and earnings or claim history shown in the app.

  3. 3

    Open the original message

    Compare the wording, account, and any date shown in the notification or in-app message.

  4. 4

    Refresh the app

    Install the current app version, reopen Rewards, and check the history again.

  5. 5

    Send evidence to support

    Share a screenshot of Rewards, the original message, and the approximate time. Do not include a passkey or private key.

FAQ

Does verification or one payment activate every reward?

Verification or one payment does not guarantee every reward. Follow the instructions shown for the specific reward.

Is a small reward always safe until later?

Do not assume indefinite availability. Follow any date or action shown in your account.

Can support guarantee a missing credit?

Support can review the account evidence, but a new credit is not guaranteed.

Chat with Support