Lost Access to Peanut?
If you still have a working Peanut session, do not log out. Move any accessible funds first, then test cloud sync or a supported passkey-manager transfer with a fresh login before relying on it. If the passkey was never synced and no working session remains, Peanut cannot restore the wallet or its funds.
Try to Recover Access
- 1
Preserve a working session
If Peanut still opens on any device or browser, do not log out or clear its data. Move accessible funds to an address you control before changing devices.
- 2
Check cloud passkey sync
On a replacement device, sign in to the same Apple or Google account used when the passkey was created. Check iCloud Keychain or Google Password Manager, then try Peanut in the native app.
- 3
Try the original device and browser
A passkey can be stored only in one browser or device if it never synced. Use the original environment and make sure its biometric or screen lock still works.
- 4
Test a supported manager transfer
If your passkey manager supports transfer or cross-device sync, follow its documented flow. Keep the old session open and complete a fresh Peanut login before treating the transfer as successful.
- 5
Create a new account only if needed
If the passkey is truly gone, the old wallet is unrecoverable. A new account does not automatically inherit verification or card-related account details; support must review those separately.
What Peanut Support Can and Cannot Do
Support can help identify the correct recovery path and review account-specific verification or card questions. Support cannot recreate an unsynced passkey, release funds from the old wallet, or guarantee that account details move to a new account.
Changing a notification email does not rebind the passkey. Ordinary password exports may omit passkeys, so always prove a transfer with a fresh login.
FAQ
Can Peanut reset my passkey?
No. Peanut does not hold the private key and cannot reset or recreate it.
Can clearing browser or app data remove access?
It can if the passkey was browser-local and never synced. Preserve a working session and confirm cloud or manager sync before clearing data.
What if I switch between Apple and Android?
Use a passkey manager that documents cross-platform transfer. Test a fresh login while the old device still works.
Will verification or my Peanut Card move to a new account?
Do not assume so. Card access is subject to eligibility and approval, and verification and card handling are case-specific. Contact support before relying on a new account.