Is my balance safe if I am locked out?

Yes. Your balance is not stored on your device — it is associated with your verified Peanut account. Losing your device or passkey does not affect your funds. Once you regain access through the recovery process, your full balance will be available.

How long does account recovery take?

The timeline depends on support response times and how quickly you can complete re-verification. Support is available 24/7 with an average response time of under 1 hour. The re-verification process itself takes under 2 minutes for most users once support initiates it.

Can someone else access my account if they have my phone?

Your account is protected by your device's biometric authentication (Face ID, fingerprint) or screen lock. Even with physical access to your device, someone would need to pass your biometric check or know your screen lock PIN to authenticate the passkey. If your phone is stolen, contact support immediately.

Do I need the same passport I originally used?

Using the same document simplifies the process, since it can be matched against your original verification. If your original document has expired or been replaced, contact support — they can guide you through the process with your new document.

What if I cannot remember which email I used?

Try logging in from a device where you might still have access, or check your email accounts for any messages from Peanut. If you cannot identify the email, contact support with your name and the document you used for verification — they can help locate your account.

Can I create a new account instead of recovering?

You can create a new account, but you would need to verify again with the same identity document. Your old account and balance would still exist and would need to be recovered or merged by support. It is faster to recover the existing account directly.

Locked Out of Your Peanut Account?

Your funds are safe. Peanut accounts are tied to your identity verification, not just your device — so recovery is possible even if you have lost your phone or your passkey is not working. Contact support, re-verify your identity with the same passport or national ID, and regain full access to your account and balance.

Recover Your Account

1
Try passkey sync first
Before contacting support, check whether your passkey synced to another device. Apple users: if you use iCloud Keychain, your passkey may be available on another Apple device signed into the same iCloud account. Android users: if you use Google Password Manager, check another device signed into the same Google account. If you find the passkey, navigate to peanut.me and log in from there.
2
Contact support
If you cannot find your passkey on any device, reach out to support. Provide the email address associated with your Peanut account, a description of what happened (lost phone, broken device, switched ecosystems, cleared browser data), and your name as it appears on your verification document. Support is available 24/7 in all languages, with an average response time of under 1 hour.
3
Re-verify your identity
To protect your account, you will be asked to verify your identity again. Have your original verification document ready — the same passport or national ID card you used when you first verified. The process is the same as initial verification: photo ID and a selfie, under 2 minutes for most users.
4
Regain access
Once your identity is confirmed, support will help you set up a new passkey on your current device. Your account — including your balance, transaction history, and verification status — remains fully intact.

Common Scenarios

Lost or Stolen Phone

Your passkey was on the lost device. If it synced via iCloud Keychain or Google Password Manager to another device, you can still log in from there. If not, go through the recovery process described above.

Important

If your phone was stolen, contact support immediately so they can flag the situation on your account.

Switched from iPhone to Android (or Vice Versa)

Passkeys do not sync between the Apple and Google ecosystems. If you switched operating systems, your passkey from the old device will not be available on the new one. Contact support to set up a new passkey after re-verification.

Cleared Browser Data

Peanut is a web app that runs in your browser. If you cleared all browser data (cache, cookies, site data), the session may have been reset. Your passkey should still be available in your device's keychain — try navigating to peanut.me and look for the passkey login prompt. If it does not appear, contact support.

Broken or Damaged Device

If your device is broken but you have cloud backup (iCloud or Google), your passkey may be recoverable on a replacement device. Set up the new device with the same cloud account and try logging in before contacting support.

FAQ

Chat with Support

Locked Out of Your Peanut Account?

Recover Your Account

Try passkey sync first

Contact support

Re-verify your identity

Regain access

Common Scenarios

Lost or Stolen Phone

Switched from iPhone to Android (or Vice Versa)

Cleared Browser Data

Broken or Damaged Device

FAQ