Having Trouble with Your Passkey?

Peanut uses a passkey instead of a password. Start in the current native app, check that your device lock works, and look for the passkey in the Apple, Google, or supported passkey manager you used. A passkey can also be browser-local and unsynced, so preserve any working login.

How Passkeys Work

Your passkey signs you in with the biometric or screen lock on your device. Peanut cannot view, reset, or recreate it. Cloud sync is available through the passkey manager you choose, but sync is not guaranteed unless you enable and test it.

Fix Passkey Login Problems

  1. 1

    Use the native app

    Open the current Peanut app from the App Store or Google Play where available. Update the app before troubleshooting.

  2. 2

    Check device security

    Make sure the device has a screen lock and that Face ID, Touch ID, fingerprint, or the supported device prompt works.

  3. 3

    Try the original device

    If another device cannot find the passkey, return to the device and browser where you created the account. A browser-local passkey may not exist elsewhere.

  4. 4

    Check cloud sync

    Use the same Apple or Google account and check its passkey manager. If the passkey appears, try a fresh login in the Peanut app.

  5. 5

    Transfer only through a supported manager

    If your passkey manager documents transfer or cross-platform sync, use that flow. Test a fresh login before logging out of the old session.

  6. 6

    Use account recovery if needed

    If no session works and the passkey was never synced, see the account-recovery guide. Peanut cannot reset the passkey.

Tip
Do not clear app or browser data, log out, or replace the original device until a fresh login succeeds elsewhere.

FAQ

Can I use a password instead?

No. Peanut uses passkey authentication rather than passwords.

Does reinstalling always preserve my passkey?

Do not assume so. A cloud-synced passkey can return, but a browser-local or unsynced passkey may be lost.

Can I add a second Peanut passkey?

Peanut does not currently provide an extra-passkey feature. Use supported sync or transfer in your passkey manager.

Can support restore a missing passkey?

No. Support can explain recovery options but cannot recreate the key or access the wallet.

Chat with Support