Why Is My Deposit Not Showing?

Open the deposit option in Peanut and compare its current token, network, address, and minimum with what you sent. For a wallet deposit, keep the transaction hash. For a bank deposit, keep a readable receipt with the reference (if there is one), sender name, amount, and time.

Check a Missing Deposit

1. 1

   Open the current deposit instructions

   Use the app's deposit selector. Availability and minimums can change, so do not rely on an old address screenshot or network list.

2. 2

   Match token and network

   Confirm the sending wallet used the exact token and network shown by Peanut. Tron accepts USDT, not USDC. ETH is accepted only on the supported EVM routes shown in the app.

3. 3

   Check the transaction or receipt

   For a wallet transfer, open the hash in the correct explorer. For a bank transfer, confirm the exact reference, sender name, amount, and currency.

4. 4

   Check the credited asset

   USDT and supported ETH deposits convert to the Peanut balance at the available market rate. Only USDC on Arbitrum is guaranteed to credit 1:1.

5. 5

   Send evidence to support

   If the transfer is confirmed but the balance is missing, send the hash or readable bank receipt in chat. Support must review the specific settlement.

Supported Deposit Combinations

• USDC: Solana, Arbitrum, Base, Polygon, and Ethereum.
• USDT: Solana, Arbitrum, Base, Tron, Polygon, and Ethereum.
• ETH: Arbitrum, Base, Ethereum, Polygon, Optimism, BNB, and Katana. ETH converts to the Peanut balance at the live market rate.

The app selector is the live source of truth. Tokens not listed here are not credited automatically. If you sent an unsupported token, use the wrong-token recovery guide.

Payments Into Your Account

If the money went to your account details (USD, EUR, GBP, MXN or COP), check these causes:

• The payer is not allowed on that currency. Your own bank account can always pay. On EUR, GBP and COP, only you and businesses can pay. On USD, another person must send less than $4,000 per payment, and Texas residents can receive only from their own account. On MXN, another person can send up to 15,000 MXN in total. A payment outside these rules is returned to the sender, and the app shows it as Returned. See Who can pay into my account.
• The COP reference is missing. If the app shows a reference with your COP details, every transfer needs it. Without it, the payment cannot be matched to you.
• The amount is below the minimum. The minimums are €1, £2, 50 MXN and 100 COP. A COP payment can be at most 11,552,000 COP.
• The details no longer work. If the app says your details no longer work, anything sent to them is returned to the sender. Tell anyone who pays you to stop using them, then contact support to have them replaced.
• It is still on its way. EUR usually arrives the same business day, at most in two. GBP, MXN and COP usually arrive within minutes. USD takes 1–3 business days by ACH and arrives the same day by wire.

Bank Timing and Costs

SEPA deposits usually arrive in under 20 minutes. ACH takes one to three business days, and wire transfers can take one to five business days. Faster Payments and SPEI usually settle in seconds. Bank processing, weekends, reference mismatches, and compliance review can add time.

Peanut covers deposit processing for supported digital-dollar routes, but the sending wallet or exchange may charge. Cross-currency bank deposits use the all-in quote shown in the app. Do not assume every bank or wallet deposit is free.